Capgemini Embracing AI, Signs 3 Year Contract With Celaton

By CIOReview | Wednesday, April 6, 2016
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FREMONT, CA: Capgemini, the consulting, technology and outsourcing behemoth has made yet another move in tapping into the potential of AI to make more out of the vast amounts of data that flows through its business service solution centers. A three year contract signed by the MNC with specialist AI firm Celaton would enable it to use the latter’s inSTREAM cognitive learning technology to impart self-learning automation capabilities in business processes.

AI technologies generally require vast sets of data to sharpen its self-learning capabilities. The data that Capgemini generate and harness through correspondence, claims, complaints and invoices that its clients receive by email, social media, and fax could serve as the gold mine for Celaton’s inSTREAM to scoop and draw insights from. InSTREAM in return would streamline unstructured, unpredictable (and structured) content thereby minimizing the need for human intervention and ensuring that only accurate, relevant and structured data enters its business systems.

AI had captured the spotlight for being one of the next big breakthroughs in the enterprise technology realm. Its implementations would leverage business automations while it fosters customer satisfaction. Capgemini introduced an Autonomic Platform as a Service (PaaS) earlier this year aimed at delivering on demand automation solutions for enterprises. The collaboration would integrate its PaaS with AI based processing solutions.

Lee Beardmore, VP and Capgemini’s Business Services Chief Technology Officer said “There is significant industry debate on how cognitive computing and artificial intelligence will impact the BPO market. We are taking our delivery from debate to global implementation and are proud to partner with Celaton as a leading vendor in the business process AI space. Building on the introduction of Capgemini’s Autonomic Platform-as-a-Service, Celaton’s technology extends the penetration of cognitive computing into our delivery of business process services.”

Celaton is a UK based firm founded in 2004 and is lead by CEO Andrew Anderson. The company recently launched inSTREAM version 6 recently. “I am delighted that Celaton and Capgemini have committed to this global partnership. The transformational impact of AI has been proven with many organizations and yet this emerging technology is often greeted with skepticism. Capgemini’s global reach and credibility will have an impact on the perception and adoption of AI and I’m very excited that Capgemini’s customers will soon be able to realize its significant benefits.” said Anderson.