Castel's Latest Calling Solution Even More Efficient with the Federal Compliance Accreditation

By CIOReview | Wednesday, September 16, 2015

FREMONT, CA: Castel, a provider of call center software solutions, releases a premise-based calling platform crafted in adherence to TCPA compliant agent manual dialing.

The company’s latest offering, Castel CallSelect, helps companies to comply with TCPA (Telephone Consumer Protection Act) regulations and federal, state and local calling restrictions for outbound calling to wireless devices. The solution is independent of calling hardware and removes the capacity to auto dial. CallSelect cannot store numbers for dialing and has no ability to generate a list or random dial. Implementation of “two-man rule” requires both customer and Castel to physically authorize Castel CallSelect’s environment thus eliminating the possibility of one party having access to the system to make changes.

CallSelect has the ability to observe call times using customer address zip code or phone number area code as the base time zone indicator. In order to mitigate the risk of TCPA violation, the solution requires manual dialing of all the phone numbers using a numeric keypad from their PC or in the Castel Call Manager client.

To ensure customers speak with live agents, the solution comprises of three call control options such as Calling agent, Service agent and Universal agent. Calling Agent option allows manual calling, call validation and compliance; Service Agent option allows agents to answer queued calls, identifying inbound from outbound; and Universal Agent option allows manual calling and call validation and compliance.