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Certa Adds 34 New Service Stations to DCC Network in Ireland

By CIOReview | Tuesday, December 29, 2020

During the project, Implico’s Customer Support Center experts planned out all the logistics and finance processes for the new service stations in the SAP system employed by DCC and the iGOS data communication service (Implico Global Operation Services).

FREMONT, CA: The established relationship between the downstream IT specialist Implico Group and the international sales, marketing, and support services group DCC has now seen another successful completion of the project. In Ireland, Implico has incorporated 34 new service stations into the current software landscape of DCC. Earlier this year, the DCC took over the service of 22 of these stations from Tesco Ireland.  The remaining 12 stations were produced by the DCC-owned fuel brand Great Gas. Moving forward, all 34 stations will be run under the brand name Certa. Furthermore, the project enables DCC to replenish and install these new fuel stations quickly and efficiently thanks to creative cloud services.

“Everyone in Implico and DCC did a fantastic job,” applauds Klaus Wunsch, Unit Lead of the Customer Support Center, Implico. “Though we had to work completely remotely, we successfully integrated all of the 34 service stations into the existing architecture smoothly and timely. Going forth, DCC will benefit from best-in-class technology and top-quality support—both of which are important success factors for a company operating at the forecourt of the industry.”

During the project, Implico’s Customer Support Center experts planned out all the logistics and finance processes for the new service stations in the SAP system employed by DCC and the iGOS data communication service (Implico Global Operation Services). The latter is an extensive cloud portfolio that manages, among other things, the sharing of data for downstream businesses. It collects, validates, and reviews all data from relevant trading partners: ports, haulers, fuel station locations, and financial institutions.

These data are then forwarded to the DCC headquarters in an organized, completed, and structured form. One of the main benefits of iGOS: it is incredibly scalable and offers a very high degree of automation. This aspect eliminates manual work while, at the same time, increasing the reliability, protection, and speed of data communication. SAP SDM (Secondary Distribution Management) is a powerful SAP industry solution for downstream companies that manage and automates their entire business processes. Together, the solutions will form a future-proof structure that will allow for further development.

“The connection of the new Certa stations went so well because we are a well-practiced team. Plus, we have a wealth of experience to tap into. Our many learnings from similar projects helped us tremendously to make the right decisions and achieve such satisfying results,” adds Johannes Buhre, Team Lead iGOS, Implico.

The Project was Realized Remotely

As a result of the COVID-19 pandemic, Implico and DCC had to remotely carry out the whole project. Concerning preparation and execution, Implico may draw on valuable experience. Previously, the company had already carried out similar projects for DCC in France, Denmark, and Norway. As DCC is now using the same processes and technologies in Ireland as in other countries, it benefits from a leaner, more homogeneous IT landscape across the organization. Another advantage: tested techniques and best practices from work done in France, Denmark, and Norway have made their way directly into the current project. The Implico Customer Service Center team has vast know-how and expertise in downstream IT and data communication. It can also provide DCC with a wide range of services from a single source.

Andrew Graham, Managing Director, Certa, points out: “The recent project completion marks the latest success story to emerge from our long partnership with Implico. As with previous projects of similar nature and scope, they also ran this project expertly, delivering quality results in a timely matter.”