Chatbot Applications in Education and Healthcare Sector
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Chatbot Applications in Education and Healthcare Sector

By CIOReview | Thursday, October 21, 2021

Chatbots have shown to be quite useful in the healthcare profession, particularly in recent years when hospitals and other institutions have been under pressure to reduce lineups and crowding.

FREMONT, CA: What do the customer service departments of a hotel, a retailer, and a bank have in common these days? Chatbots. Chatbots are now being used in various industries to help customers (customer service), engage with customers (sales and marketing), or do both. There are, however, a few chatbot applications that are specific to each industry, two of which are given below:

Education

Universities and other educational institutions may find it difficult to provide help to over a thousand students. On the other hand, these educational institutions can easily handle enormous numbers of inquiries by using AI-enabled chatbots. Here are a few examples of educational chatbot applications:

Student Assistance: Chatbots can help students with several concerns relating to the library, facilities, fees, technology, and device management.

Announcements and Updates: Chatbots can be utilized to broadcast updates to ensure that all students are aware of new updates or policies being implemented.

International Student Assistance: In addition to helping students who have already enrolled in a program, chatbots assist international students who are applying to universities. Chatbots are used by overseas education consultants to assist students with university applications, student visas, and housing.

Healthcare

Chatbots have shown to be quite useful in the healthcare profession, particularly in recent years when hospitals and other institutions have been under pressure to reduce lineups and crowding. Here are a few ways that chatbots can help organizations to cut down on in-person interactions:

Billing and Insurance Processes: Chatbots digitize and mechanize the entire billing and healthcare insurance claims procedure.

Appointment Scheduling: Patients can use chatbots to schedule appointments from the comfort of their own homes. Furthermore, patients can use a chatbot to reschedule their visits if necessary.

Conversational Self-Service: Chatbots can analyze the patients' questions and provide prompt and accurate responses, resulting in a high volume of ticket deflection.