"Chatbots: Transforming Retail Sector"
Communicate with their customers was through the email. However, today, retailers and brands have various mobile and online communication tools that are highly effective than ever before, which include text, video and voice chat, mobile messaging, websites and much more. These tools facilitate real-time communication, which is direct and more effective with the customers more than the email system that was embraced quite well earlier.
Mobile applications and chat applications are no more a distant thought; they are used effectively by retailers for direct contact with customers. Automated chatbots are considered as another source for customers to engage with their favorite brands. Retailers such as Sephora explored this successfully to its full potential through various chatbots including the one provided by Facebook and Kik. These sort of chatbots have now advanced their capabilities with the implementation of artificial intelligence by imbibing data from customer’s interactions and enable transformation to live human helpers as required.
Recently, Apple announced to introduce a chat service for customers to interact with the staffs and employees of any particular business called Apple Business Chat to ease the process of communication which previously took place via email or phone. Additionally, WhatsApp has also announced to launch their own set of tools aiming to help business communication seamless and in real-time.
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
By George Evans, CIO, Singing River Health System
By John Kamin, EVP and CIO, Old National Bancorp
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
By Gregory Morrison, SVP & CIO, Cox Enterprises
By Alberto Ruocco, CIO, American Electric Power
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
By Sergey Cherkasov, CIO, PhosAgro
By Pascal Becotte, MD-Global Supply Chain Practice for the...
By Stephen Caulfield, Executive Director, Global Field...
By Shamim Mohammad, SVP & CIO, CarMax
By Ronald Seymore, Managing Director, Enterprise Performance...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
By Jim Whitehurst, CEO, Red Hat
By Clark Golestani, EVP and CIO, Merck
By Scott Craig, Vice President of Product Marketing, Lexmark...
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
By Amit Bahree, Executive, Global Technology and Innovation,...
By Greg Tacchetti, CIO, State Auto Insurance