CIOs Favor Intuition Rather than Data for Decision Making

By CIOReview | Thursday, December 3, 2015
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FREMONT, CA: Most of the enterprise CIOs prefers to use professional experience in making strategic decisions rather than relying on the data intelligence and external advice, according to the new research report from Colt.

The study of 301 European senior technology decision makers in UK, France and Germany, commissioned by Colt, reveals that 68 percent of CIOs are basing pressured decisions on instinct and experience, above any other factor. It is found that 76 percent have admitted that their intuition is sometimes at odds with other sources, such as data or advice from third parties.

How much do IT leaders rely on ‘instinct’?

Despite IT being acquired as a strategic role in business, 76 percent of senior IT leaders felt more individual risk when making decisions based on data intelligence.

Asked for the professionals to list the critical scenarios when making decisions, the areas included:
When managing external events, CIOs rated 69 percent for professional experience to be the most important factor in making decisions and 66 percent for using data and intelligence.

When responding to emerging customer requirements, most of the IT leaders rated for the  professional experience with 67 percent to make effective decisions, rather than relying on data and intelligence that is rated at 61 percent.

And when dealing with changing compliance regulations, professional experience is considered of higher importance with 63 percent than data and intelligence with 56 percent.

Meanwhile, 73 percent of CIOs agreed that trust is the most important element in ensuring successful outcomes during pivotal moments while78 percent consider technology partners as a source of technical innovation.

The study also shows that 73 percent of CIOs believe the personal risk they experience is mitigated when working with a team they trust, especially when dealing with external teams while 85 percent of respondents believe technology issues to be often inevitable.

“The research indicates the IT department is often too insulated,” said Carl Grivner, EVP, Colt. “When the stakes are high and a CIO is feeling the pressure to make the right decision that will result in business and career success, the natural reaction is to draw on instinct and professional judgment. Other sources of expertise have limited influence in particular input from peers in other parts of the business. In today’s digital world, there must be a greater engagement with other business areas and external resources to drive success.”