Cisco Intends to Purchase MaintenanceNet to Reinforce Its Telecom Strategy

By CIOReview | Friday, July 17, 2015

FREMONT, CA: Cisco announces that it is planning to buy MaintenanceNet, a company that offers data analytics and business process automation to help Cisco bolster its telecom system and get more revenue from contract renewals.

MaintenanceNet will join the Global Customer Success (GCS) team that provides an end to end and synchronized experience to partners and customers by enhancing customer engagement. The acquisition is said to be a critical component of Cisco’s strategy for GCS to simplify and digitize its business processes, reads the Cisco Blog.

MaintenanceNet provides cloud –based software to manage the customer contract renewal process. “This helps Cisco partners capture high-volume and low-dollar sales opportunities that may risk being overlooked. This streamlined process enables services contract opportunities to be pursued quickly and efficiently,” notes Debbie Dunnam, Senior VP, Worldwide Services Sales, Cisco.

MaintenanceNet’s software improves service renewals and keeps a track of upcoming product opportunities by recognizing service contracts that are set for renewal, overdue or with products that are not yet covered. The platform enables automated quoting, notifications and online ordering.

Cisco and MaintenanceNet have been working together since 2009. Cisco says the acquisition will allow partner businesses in the telecom sector and MaintenanceNet will be acquired for $139 Mn, reports Business Cloud News.