Citrix Procures Comtrade's SCOM Management Packs

By CIOReview | Monday, January 18, 2016
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FREMONT, CA: Synergy improves performance and decreases cost. With a similar aim, Citrix Systems, a cloud and networking solution provider, has recently acquired the Microsoft System Center Operations Manager (SCOM) Management Packs (MPs) from Comtrade.  The latter company collects, analyzes and presents data, such that IT teams can resolve the infrastructure issue and deliver a unique experience to end users over any device, any network, anywhere.

Comtrade is recognized for its IT infrastructure application management and monitoring solutions. This friendly acquisition of Comtrade’s MPs was announced in the Citrix Summit 2016 at Las Vegas. It provides Citrix users with comprehensive, end-to-end monitoring that presents single pane of glass visibility into the entire Citrix desktop virtualization, network and mobility environment. Customers can proactively monitor the quality of the Citrix end user experience and infrastructure health performance across extensively used products, such as XenDesktop, XenApp, XenMobile and NetScaler, co-existing with the monitoring platform, Edgesight.

This functionality enhances the IT department's ability to deliver high availability service with proactive alerting and rapid root cause identification across all Citrix components and dependent infrastructures, ensuring a high-quality mobility experience. MPs have the inherent capability of unlocking complexity. They also assist in presenting it to the operational personnel in a standard and familiar way along with the delivery of immediate or long term benefits to operations staff, Citrix specialists and IT managers. As part of this procurement, Comtrade has made investments to ensure that every Citrix product has a management solution that connects to Microsoft SCOM.

In the words of Calvin Hsu, Vice President of Product Marketing, and Windows App Delivery at Citrix - Comtrade has created valuable native integration of monitoring services for XenApp, XenDesktop and Citrix Workspace Suite with Microsoft SCOM, giving enterprises true end-to-end management of the Citrix environment from one console. By bringing Comtrade management packs in-house, the latter company will be able to provide their customers with greater control over their infrastructure and end user performance.

Comtrade sustains the support for Citrix’s former customers and extends it to the new buyers of Citrix XenApp and XenDesktop Platinum editions. Citrix will be the sole provider for these SCOM packs, meaning customers can no longer get them from Comtrade. Also, find out more about Citrix's new application delivery controller for mobile operators.