Cloud Sherpas Announces Managed Services

By CIOReview | Thursday, April 9, 2015
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ATLANTA, GA: Cloud Sherpas announces the debut of its Managed Services group to include support for clients using Salesforce, Google for Work and ServiceNow.

Cloud Sherpas' decision to expand its Managed Services offering comes at an opportune time for enterprise clients. Research shows that large companies want more support from their cloud service vendors, beyond what's provided at the initial point of sale. Anecdotally, the majority of Cloud Sherpas' enterprise clients report a lack of sufficient internal resources for managing core systems, and prefer a single source for monitoring their IT environments.

Cloud Sherpas' Managed Services group provides enhanced engagement to clients throughout the lifecycle of their cloud software use. The service offering includes:

  • Proactive Planning: Clients have access to a dedicated Cloud Sherpas Customer Success Manager, weekly reviews and detailed reporting and statistics.
  • Architecture Support: This level of support includes business planning, general management, business development, methodology and quality assurance plus workforce management, supervision and mentoring, as well as access to our team of technical architects.
  • Advice and Consultancy: Clients can access Cloud Sherpas' resources for change and release management, best practices and more.
  • Technical Support: Across all business units, clients can choose their level of technical support, all the way up to 24x7, and SLA commitment, and can plan ahead with predictable monthly costs.

"Since our inception we have consistently provided a high level of service and continuously expanded our services and brought new offerings to the market. This expansion and debut of services will further the support and service level we are able to provide to our clients, enabling them be more strategic and efficient as well as ensuring they realize the return on their cloud investment," says David Northington, Cloud Sherpas Chairman and CEO.