Communication Made Easier with the New Text-to-9-1-1 Solution

By CIOReview | Tuesday, June 30, 2015

TEMECULA, CA: In an age of interconnectedness, where it is imperative to be informed about the events happening around us, Airbus DS Communications, an entity of Airbus Defense and Space, launches VESTASMS solution - text-to-9-1-1 platform, an entirely new VESTA Map solution, and significant upgrades to the VESTA Analytics solution.

VESTA SMS solution, based on the NENA i3 specification supporting interfacing Text Control Center (TCC) service providers, allows call takers to simultaneously manage an SMS session and a voice call from the same caller. An SMS becomes a supplemental means of communications.

The call takers can also manage multiple active SMS sessions and have the flexibility to transfer a session, including the entire conversation and location information, to another public safety answering point (PSAP) within the agency.

The recent version of the VESTA 9-1-1 solution, along with SMS integration feature, offers new functionalities such as support for nearly triple the number of Enhanced IP phones.

To provide greater flexibility and functionality, the VESTA Analytics solution is also upgraded as it now offers full-featured reporting for text-to-9-1-1 calls, which can be incorporated alongside voice call data. It is a browser-based application that is easily accessible and now supports Internet Explorer 10 for enhanced security and reliability.

The latest version pre-calculates many 9-1-1 key performance indicators (KPIs)and includes a built-in Scenario Management System that allows users to create and save their own associations regarding incident reconstruction, organization, searching and archiving.

In addition to the aforementioned features, the information from VESTA Map solution that provides location accuracy and insight into dynamics on the scene flows into the VESTA 9-1-1 system to be relayed to first responders.

The decision to upgrade its existing VESTA suite and launch of new products is taken in the light of strengthening public safety communications for communities of all sizes.