Connecting People with Technology

By CIOReview | Thursday, July 18, 2019

Technology has a massive impact on the hospitality sector and it helps in making services convenient as well as enjoyable for guests by building better connections between the virtual and real world in a cost-efficient manner.

FREMONT, CA: Technological progressions help in bringing enormous improvements for both customers and companies in the hospitality sector. It is making available better services, financial savings, and smarter ways for businesses to perform with enhanced technologies such as:

Wi-Fi Connectivity:

The hospitality patrons of today need Wi-Fi connectivity to browse the internet, spend time on social media, watch amusing videos, or conduct conference calls with organizations. Free high-speed connectivity facilities should be covered from the basement to penthouse, which can cope with the growing demands of customers. Believe it or not, Wi-Fi is a utility, not an additional requirement.

Automation:

The adaptation of automation technology at hotel venues facilitates customers or guests in making easy check-ins and performing other tasks without human interference. The automated kiosks enable people to place orders, call for room-service, book spa services, reserve dinner tables, and all other demands, in a convenient and personalized manner. By connecting digital kiosks with mobile apps, companies can offer a 24/7 automated, digital concierge service.

NFC Solutions:

Near field communication (NFC) technology is rapidly becoming omnipresent across many sectors due to its feature of securing data transfer between devices by just a touch. The technology enables tap and pays with cards and mobile devices along with access to rooms with smart keys.

Robotics:

Industries rely on robots heavily in the new age, and it is not only about robotic vacuum cleaners, but companies also employ androids that can perform activities like getting clothes from one place to another or even going across the stairs to drop off food. Companies use robots that are learned with multiple languages to converse with customers, and sooner or later, every activity will be performed by machines, everywhere in the hospitality industry.

Social Media:

Guests keep themselves engaged on social media, and their responses or opinions can boost the fortunes of a venue or can do the opposite as well. Companies need to invest significantly in social media management and make sure the right messages get attention, which can promote the businesses big time. By supporting and encouraging customers onsite to post positively, and dealing with complaints raised on social media platforms can increase brand visibility.

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