ConnectSolutions Provides Expert Advice to Improve User Experience in Virtual Meetings

By CIOReview | Thursday, September 3, 2015
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FREMONT, CA: ConnectSolutions (CoSo), a private-cloud solutions provider announces the new CoSo Suite of expert professional and managed services for organizations that require highest quality user experiences with Unified Communications and Collaboration.

The new platform has been integrated with four managed solutions:

Advise: For complete UC deployment, the CoSo providesexpert advice for solution, architecture and strategy.

Customize:  Offers custom integrations, applications, and advanced analytics and technical integration with SSO/LMS/telephony.

Real-time Reporting: Provides complete transparency and deep real-time reporting on every aspect of the UC implementation, including UC usage and spend.

24X7 Technical Support: The technical team provides 24X7 support to upgrade and resolve issues including NOC support and services and complete system remediation.

CoSo Suite is a purpose-built global infrastructure that seamlessly integrates enterprise voice with the organization's telephony infrastructure. Its expert professional and managed services enable organizations to evaluate the UC environment with impact assessments and deployment plans and evaluate the UC solution execution compared to Plan. The platform helps in managing the Adobe Connect or Microsoft Skype for Business deployment both on-premise and in the cloud, or in hybrid architecture.

Available for on-premise and cloud-only or hybrid deployments, CoSo offers expert professional and managed services which include:

Plan:

By providing a structured engagement, CoSo help organizations to evaluate the UC environment with impact assessments and deployment plans.

Deploy: 

For Adobe Connect or Microsoft Skype for Business deployments, CoSo provides professional service whether on-premise, in the cloud, or in hybrid architecture.

Run: 

Evaluation of the UC solution execution in comparison to Plan,the expert service ensures thatuser issues are documented and resolved in preparation.

Extend: 

To enable organizations receive the full value of their UC implementation, expert service provides evaluation of adoption rates, analysis of tools used and an actionable plan across geographies, new businesses, and the organization.

"The CoSo Suite is the next generation of our proven UC&C platform. With over 1 million voice seats and 8 billion minutes of collaboration delivered, our expert managed and professional services provide organizations with a fundamentally different and modern user experience in virtual meetings. Our new CoSo Suite helps workers focus on doing their jobs with the confidence of a secure, reliable, and proven deployment. IT administrators have access to highly granular dashboards to help track usage and other trends to fully optimize their Adobe Connect and Microsoft Skype deployments," said Michael Fitzpatrick, CEO, ConnectSolutions.