-
Technology
-
Industry
-
Solutions
-
- ASSET MANAGEMENT
- CUSTOMER EXPERIENCE MANAGEMENT
- CYBER SECURITY
- DATA CENTER
- DOCUMENT MANAGEMENT
- ELECTRONIC DATA INTERCHANGE
- ENTERPRISE DATA MANAGEMENT
- ENTERPRISE RESOURCE PLANNING
- ENTERPRISE RISK MANAGEMENT
- ENTERPRISE-GRADE WEB DATA SOLUTIONS
- FACILITY MANAGEMENT
- FIELD SERVICE
- IDENTITY AND ACCESS MANAGEMENT
- INFRASTRUCTURE
- IT SERVICE MANAGEMENT
- MANAGED IT SERVICES
- PAYMENT AND CARD
- PROJECT MANAGEMENT
- SOFTWARE TESTING
- STORAGE
- VIDEO SOLUTIONS
- WORKFLOW
-
-
Platforms
-
Functions
- Leadership Perspectives
- Innovation Insights
- Research
- Magazines
- News
- CXO Awards

Today, digital consumers are increasingly preferring messaging platforms that utilize voice and text-based interfaces as their mode of engagement. And with the advent of devices like Amazon Echo and Google Home voice enabled engagement has become a common norm. This conversational technology make use of AI, machine learning and natural-language processing (NLP) to create contextual conversations, utilizing the data from previous interactions. The real-time data analysis enables the technology to make the interaction very much like the way humans do. Using the big data available, the machines are extending individualized engagements. This ability of conversational technology has grabbed the attention of the financial organizations as mobile services now seem to be transitioning from transactions to interactions.