CoreMedia Advance Omni-Channel Commerce with Perficient

By CIOReview | Monday, August 24, 2015

SAN FRANCISCO, CA: CoreMedia, a digital experience (DX) company, in a quest to accelerate omni-channel commerce has unified with Perficient to speed up its implementation. The two firms, integrated CoreMedia LiveContext, a next generation digital engagement solution for IBM WebSphere Commerce to escalate omni-channel e-Commerce projects.

Perficient, a technology and management consulting firm as part of the deal with  CoreMedia will provide CoreMedia LiveContext, build to address the e-commerce market for integrated solution and content-rich commerce experience. It provides information and motivates all shoppers across all channels and devices. 

With the growing scope of e-commerce, companies are faced with new challenges to provide unified customer experience that differentiate what generate revenue and improve customer loyalty. To meet the challenges, the company needs to integrate siloed technologies, teams, and processes.

Perficient, as an IBM business partner and service provider, accord improved customer experience for consumers and business customers. Its ability includes in-depth understanding of business needs embedded with omni-channel technical capability to provide customer experience management for mobile, e-commerce, customer service centers and web applications.

Omni-Channel delivery assesses the company’s channel ability to determine the states architecture and the need to support Omni-Channel strategy. Perficient provide digital commerce experience with orchestration of store, online, mobile and call center operations. Through web and business analytics, it ensures that every customer e-commerce plan delivers results.

CoreMedia LiveContext connects customer with appealing experience through combination of brand, content and community resulting in increased visitor traffic, brand awareness, sales and customer loyalty.

The application for CoreMedia LiveContext contains visual engagement that attracts and engages shoppers through various designs and layouts. E-commerce professionals  design and deliver inspirational content integrated with product information. An iterative approach ensures no disruption during experimental commerce.

"Partnering with Perficient makes perfect sense for CoreMedia and our customers. Few other companies can match their level of knowledge and experience when it comes to advanced e-Commerce projects," says Glenn Conradt, VP of Global Marketing at CoreMedia.