Creating Cyber Risk-Free Environment for Customers

By CIOReview | Tuesday, August 6, 2019

Organizations need to introduce security, detection, and resolution measures both internally and externally to retain clients, particularly in the commercial industry.

FREMONT, CA: Banks are more accountable than ever for handling more information across more devices, all while driving innovation and striving to exceed expectations. It's a high order.

Meanwhile, as reported by the Identity Theft Resource Center, information exposure continues to increase, with the number of compromised customer documents jumping 126 percent in one year. Identity theft is now the 21st century's fastest-growing crime, weighing strongly on most people's minds. This rise in fraud and identity theft instances coupled with competitive and regulatory pressures makes it a top priority for banks to safeguard their clients, staff, and associates against identity-related offenses.

Much of the activity of data breach can be ascribed to the velocity with which new techniques emerge, and the rush continues. A good illustration of this pressure is the move toward mobile banking and mobile payments in the latest years. Customers need their information in their hand, and banks deliver it.

Today, people access their financial accounts via their smartphone. Mobile phones are susceptible to cyberattacks in particular. All it takes is an incorrect tap for a customer or even an employee to download malware or ransomware, or to trick a person into entering their bank credentials into a fraudulent application.

Keys for Cyber Defense

Consumers are confident that their bank will protect their money. They also expect their bank to safeguard them against identity fraud and when they do happen to fix fraud problems. Organizations need to introduce security, detection, and resolution measures both internally and externally to maintain clients, particularly in the commercial industry.

Points to Keep in Mind for Cyber Defense:

• Protection: Protection begins with management from information security, IT, and cybersecurity teams to proactively recognize and isolate hazards within or outside the four walls of an organization. All data, files, and communications need to be encrypted across all devices while the data is in use, moving, or resting. That way, they would be unusable even if those things were robbed.

• Detection: Believing that any organization is entirely safe from breaches would be naive. All staff must be officially educated at all levels of the organization to guarantee that people understand the severity of cyber threats and know how to spot difficulty. There must be clear implications for disregarding security protocols, up to and including termination. The software can be used to detect suspicious activity across all platforms where your clients perform digital banking operations.

• Resolution: The resolution stage is the backbone of any protection plan for the proactive account holder. Customers rely on the banks to safeguard the financial account information even if the data was disclosed by a third party and not by an incident of personal safety. Working with a partner to provide 360-degree security for economic and identity restoration services offers the peace of mind that account holders seek after they are placed at risk. This creates goodwill with your client base, and after information, exposure can assist minimize attrition. The first step is to formalize an incident response plan at an organizational level. Key stakeholders across the organization should be ready with an action plan if there is an information violation that eventually mitigates long-term damage — including infringement expenses and churning account holder.

Cybersecurity is vital to stay competitive while protecting account owners when all banks are moving forward in the race to embrace the recent innovation and developing technologies.

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