Creative Virtual Updates V-Person with SMS Capabilities
STAMFORD, CT: Creative Virtual, provider of self-service customer experience management solutions continues the use of V-Person, the virtual agent software which is now enhanced with SMS capabilities, making engaging with consumers easier.
Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, builds brand loyalty, and increases customer engagement at a lower cost per conversation.
Leveraging V-Portal, the Creative Virtual’s back end omnichannel knowledge management system, the company can be operated on an SMS platform and use the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues.
V-Portal connects with users through multiple channels like web, mobile, social, and community forums and now the ability to text. “The further development of our abilities with SMS is a great way to expand the use of existing content through another popular channel,” says Richard Simons, CEO, Creative Virtual.