Cross-Sector Partnership with Black Box Strengthens Aspect Software

By CIOReview | Monday, January 18, 2016

PHOENIX, AZ: Cross-sector partnerships can be a brilliant way of building brand awareness with new audience, but they can also help companies gain a competitive edge in their sector. Black Box has recently expanded its relationship with Aspect Software. As part of this expansion, the former expands its cloud contact center offerings to customers around the globe. The florescence of Aspect’s relationship is a chronic strategy to reinforce its channel presence and drive growth in its cloud portfolio.

Aspect’s ability to deploy contact center solutions in any environment and Black Box’s ongoing commitment in delivering the product knowledge and training are expected to glorify this tie-up.

Aspect Software is recognized for its customer interaction management, workforce optimization and back office solutions through a suite of cloud, hosted and hybrid deployment solutions. It aims to rely on the assistance of Black Box, a communication and infrastructure solution provider to commercialize Aspect’s various contact center solutions like Zipwire API, CXP BUI and Aspect WFM by delivering them through the Cloud. The deal also exploits Aspect’s cavernous and patented global data center, solutions like Aspect Hosted, Unified IP and Workforce Optimization (WFO) Suite along with the telecommunication infrastructure.
The partnership aims to address the delivery of the right solution to organizations of education, financial, healthcare, retail, broadcast media, manufacturing and technology sectors to help them achieve the business outcomes that they need, to gain a competitive edge in the market.

“Black Box has been a partner of Aspect’s for many years and serves as a trusted advisor to thousands of customers all over the globe. With this renewed partnership, Black Box can continue to offer its best-of-breed cloud solutions. We look for Black Box to be a driving force behind Aspect’s cloud momentum in the market,” articulates Mike Moors, Vice President of Worldwide Channel Sales, Aspect Software.

Aspect has been assisting Black Box with robust cloud contact center technology that can address their customer contact and workforce optimization challenges by enabling Omni-channel contact with the ability to scale as needed.