CSG to Offer Enhanced Digital Services after DGIT Acquisition
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CSG to Offer Enhanced Digital Services after DGIT Acquisition

By CIOReview | Monday, October 25, 2021

Improved quote and order capabilities enable communication service providers to rapidly bring dynamic content ecosystems to market, increasing customer acquisition, loyalty, and satisfaction.

FREMONT, CA: Digital transformation is a continuous process in the telecom business since novel client products and services are given and generated continuously. CSG® is redefining how businesses interact with their customers by arming today’s leading brands with forward-thinking, innovative solutions that deliver exceptional customer experiences. The firm has purchased DGIT Systems, a supplier of telecom industry-specific configure, price and quote (CPQ), and order management systems. The purchase brings together industry-leading solutions that are expressly designed to simplify the challenges of commercializing the new era of multi-party digital products that will propel the business growth of communications service providers (CSPs).

“DGIT’s strategic partnership with CSG highlights the value of our combined portfolio to the communications market. This acquisition brings the advantages of global scale and a world leading monetization portfolio to both DGIT and our customers. Together with CSG, we can help CSPs thrive in today’s digital-first world,” says Greg Tilton, Founder and CEO, DGIT.

When it comes to offering sophisticated data and digital services to B2B and multi-play B2C consumers, order processing and administration are frequently the sources of stress for CSPs. As CSPs strive to utilize the vast bandwidth and low latency provided by 5G and edge technologies, order processing requirements will continue to grow in lockstep with customer service expectations. By integrating DGIT’s CPQ and order management capabilities into CSG’s solution portfolio, CSG is positioned to assist operators in overcoming one of their most significant challenges by enabling them to efficiently deliver multi-party digital offerings to all customers via an ecosystem of partners, thereby increasing customer acquisition, loyalty, and satisfaction.

Ken Kennedy, COO and president of revenue management and digital monetization, CSG comments, “CSG’s acquisition of DGIT Systems uniquely positions us to help CSPs win in their quest to deliver next-gen, 5G digital offerings that will excite both consumers and enterprises. With consumer services at the peak of commoditization, the greatest opportunity now lies in the B2B and B2B2X sectors. This paradigm shift means operators need integrated technologies, like CSG’s monetization suite, that can ease the complexities of delivering dynamic, interoperable ecosystems across a multitude of partners. With this acquisition, CSPs can easily deploy CSG’s end-to-end solutions to seamlessly deliver multi-party digital offerings to all customer segments and, in parallel, automate onboarding, innovation and settlement with a rich network of partners.”