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Customer Security-the Key Tenet of E-Commerce

By CIOReview | Wednesday, February 21, 2018

Cybersecurity has become one of the key concerns in e-commerce today. Every business with an online presence wants to ensure proper protocols are in place to combat payment frauds. While cybercriminals hacking customer’s credit card information during transactions is certainly a major issue, most online retailers are also equally worried about fraudulent online payments that come at the cost of having to refund the charges. Apart from the monetary loss, cybersecurity breaches also damage a brand’s reputation. However, with the help of right tools and safety measures, these threats can be effectively managed.

One of the best methods that can be employed to safeguard e-commerce businesses is adding multiple layers of security protocols. While most online businesses are geared with an arsenal of in-built cybersecurity features to mitigate any online threat, they should also ensure their technology systems are frequently updated to check the vulnerabilities and defeat new forms of cyberattacks.

Further, to secure credit card processing, businesses must start using an address verification system in order to re-check a customer’s billing address from the credit card issuer.  This will automatically tackle fraud transaction attempts.

Most companies have started looking at security as the key tenet of their business strategy. The rules are simple: more an e-commerce company is able to make their customers feel safe, the more likely it is for them to progress.

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