Delivering Digital Workflows For The Future Workplace
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Delivering Digital Workflows For The Future Workplace

By CIOReview | Monday, May 3, 2021

While businesses across all industries faced unprecedented challenges in what was the most arduous year of modern history, automation emerged as the front runner in 2020. The increased dependence on automation has boosted the growth of technologies such as Artificial Intelligence (AI) and robots to a point where customers are highly reliant on them to guide their car trips, autocorrect their text messages, and even scrub their kitchen floors. Unsurprisingly, the appreciation for automation has found its way into the workplace.

There is a profound shift in the way people work. The workplace is shifting away from the infuriatingly rigid business processes of the past—strategies designed not with people but with software capabilities in mind. The transformation to a future digital workplace is inevitable. It is not just about doing the same old thing a little better; transformation is rethinking the way work is done altogether. With transformation, people can work the way they want to and not be dictated by software, and thanks to AI-enabled digital workflows, this transformation is finally possible.

Enter ServiceNow (NYSE:NOW), a company delivering digital workflows that create great experiences and unlock productivity. Behind every great experience is a great workflow, and with its Now Platform, ServiceNow enables crossenterprise workflows that deliver great experiences for customers and employees. "At ServiceNow, we believe in making work, work better for people. Let people work the way they want to, not how most software dictates they have to. Let people easily build the experiences they dream of," says Bill McDermott, Chief Executive Officer of ServiceNow.

On a relentless mission to achieve true end-to-end digital transformation, the company's Now Platform includes core capabilities that enable clients to quickly and efficiently digitize workflows and run them at scale. "The Now Platform empowers a smarter way to workflow. ServiceNow enables workflows across your business, across departments, systems and processes. With the Now Platform, work flows naturally, the way it's supposed to. And when work flows naturally, great experiences follow," adds McDermott.

Boosting Automation Capabilities with Robotic Process Automation (RPA) As organizations strive to drive automation across a mix of legacy and modern applications, ServiceNow has scaled up its automation capabilities with the acquisition of Intellibot, a robotic process automation(RPA) startup based in Hyderabad, India. Intellibot extends ServiceNow's core workflow capabilities by helping customers automate repetitive tasks for intelligent, end-to-end automation.