Delivering Seamless Customer Service with Tweakker

By CIOReview | Thursday, April 7, 2016
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FREMONT, CA: Tweakker to automate its on-boarding subscriber process at the customer care centers in Aix-en-Provence. Tweakker’s DI is a cloud solution trusted by telecom carriers like Orange Telecom, Vodafone, Virgin Mobile, Hits mobile, and Flash Wireless for its ability to manage critical phone and network configuration issues at a very cost effective way.

Through Tweakker’s self-care platform cloud-embedded on Bazile's website, end users can easily enable data services on their phones. This solution is particularly useful for MVNOs as the device intelligence data can be accurately optimized in its BYOD network. Tweakker allows MVNOs to structure their customers for data services in a very less time by offering Over-the-Air (OTA) set-ups. It is set to provide superior customer care experiences at a very minimal cost ensuring rapid revenue generation. Alike other competitors in the space, Bazile Telecom can also experience Spirent’s device intelligence solution’s advancements by onboarding handful of new users in frequently. “As more than 70 Tweakker customer MVNOs have found, APN automation secures the best possible customer welcome experience and unlocks revenues immediately,” says Tweakker’s Chief Sales Officer, Magnus Petersen.

Setting its footprint in a different way Bazile Telecom focuses on serving the elderly population with its postpaid subscriptions. “With 25percent of new customers now choosing smartphones over feature phones, it is our remit to walk them through the steps of getting familiar with their new devices,” says Yves Morel, CEO of Bazile Telecom. Furthermore, Morel accepts Tweakker’s cloud device setup is very easy to implement and use which helps them save time in serving the customers as well as reducing the operational costs.