Developing Enterprise Cloud Change Management Policy from Scratch

By CIOReview | Tuesday, July 26, 2016

Today, numerous enterprises have set up policies to manage the change in their technology environment. These procedures enable an organization to ensure the availability of business-supporting infrastructure and applications despite often chaotic changes that might be happening in the background.

Change management can mean a number of things to security managers. On addressing the necessity from a different viewpoint, security is also hampered due to individual changes in the service. For example, a team deploys a SaaS for coordinating with the rest of the members and staying connected through a single dashboard. In organization’s security review, the professionals confirm the authenticity of the service for uninterrupted use in the near future. But what if the service incorporates a new feature? For example, the ability to take the customer data offline without notifying the user. This risk could be a troublesome for CSOs if neglected. The challenge for a security manager is to integrate cloud into existing IT change management processes, while developing change and configuration management processes for systems and devices it controls. Organizations must include security to help the different departments in evaluating requested and planned system changes, and advise business management of associated risks.

Seamless Transitions

Architecting the cloud change management procedures is a bit complicated process as it includes monitoring and acknowledging various factors impacting the organization. To settle the issue without concerning the day-to-day operations, enterprises should account for a few things mentioned below.

If the service provider enhances the capabilities by adding functionalities or incorporating significant changes, you should keep an account for these updates to estimate the effects. You can figure out what benefits your business is utilizing through these changes. In the event that you don't, you'll have to fabricate and keep up a precise and solid stock of cloud administrations. For every cloud benefit your association has to set up, you'll have to see how and who the supplier advises when changes happen. At times, it is necessary to understand the driving factors of change: A routine upgrade or addition of new feature? Or is it in response to a threat?

1. Moving ahead, examine what the effect will be of changes that need to be addressed and keep key partners, for example, security staff, on top of it to those progressions to assess if activity—whether it is re-examination, added substance controls or different strides—should be taken.  In the event that the supplier underpins it, you may wish to consider a proving ground, for example, a sandbox, one-off occasion, or other environment that can be built up to permit you to do a few hands-on testing of new elements or changes.

2. While marking the end of change management, executives should also archive their decisions and actions made in response to the challenges. This is necessary to obtain a clear understanding of obstacles to come in the near future due to decisions of today. Therefore, jotting down informational points, recording previous decisions and steps are significant to strengthen any cloud change management plan.

3. There is also a necessity to align change activities with Software Development Lifecycle (SDLC). The SDLC of distributed computing is customized considering shorter discharge times and less errands. The project is partitioned among small-scale project streams. To guarantee fruitful transition, change events should be appropriately adjusted and integrated to SDLC stages.

In conclusion, cloud change management policies are framed regardless of the type of model implemented by an enterprise like SaaS, PaaS, and IaaS. This relieves the organizations and the C-suite executives from strategizing on change management policies to suit each of the models.