Diebold, MasterCard partnership to offer managed self-service solution for FIs, merchants and enhance ATM experience

By CIOReview | Monday, August 6, 2018

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Diebold Nixdorf and MasterCard are teaming up to introduce new Digital transactions to the ATM channel. The partnership is to connect the digital and physical world of transactions through the integration of mobile phones.

Diebold Nixdorf brings front-end expertise in omnichannel transactions to the table; MasterCard contributes state-of-the-art processing services and global network capability on the back end, according to a press release.

The single-window solution, which will leverage Diebold Nixdorf AllConnect Services infrastructure, will initially be available in Asia Pacific for banking clients, followed by retail clients in the region.

The "as a Service" offering will enable customers to enhance their channel operations through:

• Operational efficiencies — MasterCard network switching and data/fraud analytics capabilities will help FIs mitigate legacy infrastructure challenges.

• Seamlessness and speed — an end-to-end managed solution will allow FIs and retailers to integrate emerging solutions rapidly and efficiently.

• Convenience and choice — end consumers will enjoy the speed, simplicity and security of ATM cardless transactions using their mobile device, with authentication via biometric or other processes,.

• Innovation and differentiation — In the future, retailers will be able to service more customers across more payment types, and FIs will be able to launch new products with speed and agility.

"Banks and retailers recognize that the core to success is the ability to better understand, connect and deliver differentiating services to consumers. To achieve this they must have laser focus on their core business; that can only come with having peace of mind in a secure, managed and future-ready channel," Olaf Heyden, Diebold Nixdorf senior vice president of services, said in the release. "This exciting new partnership with MasterCard will deliver exactly that. Our customers will drive faster adoption of new capabilities and emerging technologies, significantly reduce costs to upgrade legacy solutions and deliver operational excellence — all while providing increased security and personalization."