Digital Banking Service for Sichuan Rural Credit Union and Cooperative Bank

By CIOReview | Thursday, March 31, 2016

HOUSTON, TX: BMC, a software solution provider, announces the digital transformation of Sichuan Rural Credit Union and Cooperative Bank (SRCU), to meet the demands of digital banking and deliver an exceptional customer experience.

BMC’s True Operations Management monitors the operational norms, correlates log data in real-time to proactively identify problems and automatically reveals abnormalities to ensure seamless running of SRCU’s IT infrastructure. BMC’s digital service management platform is specifically used for building the workforce productivity and simplifies the complex IT processes. To build a holistic view of the data center assets, the digital enterprise management, BMC Discovery, automates and consolidates the assets based on the dependencies and business impact. BMC Atrium Configuration management database provides a complete, accurate, and up-to-date view of the people, technologies, and services, thereby taking a complete control over the service lifecycle.

SRCU maintains its operational efficiency by implementing BMC’s Atrium BladeLogic Server to create an intelligent automation policy for operational governance by passing regulatory audits and reports, which in turn eliminates vulnerability. The software also reduces the load on SRCU's help desk and simultaneously increases user satisfaction with faster resolution of incidents, service requests and changes.

“BMC Remedy has specifically streamlined, standardized and automated our ITSM processes, and the complete BMC solution has greatly contributed to the success of the core business system at SRCU,” says Chen Jie, ITC vice president and chief architect at Sichuan Rural Credit Union and Cooperative Bank.