Dynamic AI-Integrated Communication Services Amplifying Sales, Productivity, and Quality

CIOReview | Tuesday, August 6, 2019

Communication services powered by artificial intelligence enables global enterprises to deliver next-generation customer communication experiences, maximizing profit, and productivity.    

FREMONT, CA: A strategic partnership of Avaya and Tenfold enables a superior customer communication experience with AI to increase the productivity of sales and service teams. Avaya is a solution provider company to enhance communications and collaboration, and Tenfold develops next-generation CTI solutions. The partnership will help global enterprises to maximize performance, profit, and productivity while improving customer experiences.

The newly introduced solution offers the best Unified Communications (UC) and contact center solutions by accepting the ever-changing nature of the industry. It allows the companies to capitalize on the vast availability of current, historical, and predictive information. The solution effectively improves employee engagement and collectively pushes the business forward by enabling intelligent analytic study across the enterprises. The collaboration allows for Tenfold to join A.I. Connect, an Avaya-led initiative to create a shared workspace for the vendors and developers to build AIU-solutions. The step can bring together world-class companies and products to enhance customer and user experiences through AI.

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The real-time cloud integration layer and intelligent integrated desktop agent of the Tenfold coordinate with the Avaya IX Contact Center and Avaya IX Workplace unified communication platforms. Unified communications help enhance the digital transformation journey. The solution offers a seamless experience across the multiple devices and channels; regardless the team is traveling, working from a remote location, and other connectivity challenges.

Avaya supports the strong commitment to open, standards-based architecture, resulting in the greater agility, faster-time-to-market, high scalability, and flexibility. The innovative solutions developed by Avaya make it a deserving company to get a mention in 20 Most Promising Unified Communications Solution Providers by CIOReview. Avaya's solutions are compliance-tested, proving its interoperability for the organizations. The company’s investment in developing solutions ensures high standard results.