Ecova Bolsters Business With New Digital Engagement Solution

By CIOReview | Tuesday, April 12, 2016

SPOKANE, WA: Energy and sustainability management company, Ecova introduced its latest Digital Engagement solution for utilities. The new team under Ecova has developed a SAAS based solution leveraging the capabilities of the recently acquired Retroficiency. The new solution will enable energy providers to build a healthy relationship with business customers, better customer satisfaction and empowers programs and products adoption.

The latest offering is expected to boost utilities and energize retailers to control the energy transition utilizing the platform’s scalable, advanced meter analytics technology. It has already resulted in 2x energy saving opportunities and utility adoption efficiency has increased by 4 times.

“The new Digital Engagement solution will play a pivotal role in shaping the next decade of energy use through automating mass customization of energy data and the recommendations that result from analytics, “says Jana Schmidt, Chief Executive Officer, Ecova.

This new Digital Engagement Solution consists of three main software applications, which are End-user customer portal, Multi-channel marketing campaigns, and an online marketplace (in beta). The first software application - End-user customer portal interconnects businesses to refer specific insights about the usage of energy and recommendations. Multi-channel marketing campaigns provide the strategic guidance to achieve target and segment their customers driven on their energy savings opportunities, business characteristics and propensity-to-act. Lastly, the Online marketplace (in beta) adjoins the interested customers in the project to appropriate contractors, streamlining transactions and lowering costs.

The new Digital Engagement solution will offer further assistance to Ecova’s utility clients to guide customers vigorously with a unified vision and set of solutions. The deep insights furnished by the solution will help businesses to regulate their energy expenditure, coupled with improvement in the interactions they have with the service providers.