Emergence of Agile Business Management Processes

By CIOReview | Wednesday, September 13, 2017
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A collection of linked tasks that end or result in the delivery of a certain service or product to a client is a business process. It can also be defined as a set of task that, once finished, may achieve an organizational goal but the process must engage well-defined inputs which will eventually lead to a single output. Also the inputs must be made up of all those factors, either direct or indirect, which adds up to the ultimate value of the product or service. These factors are categorized into three groups— Management Processes that administer the operations of an organization’s system of operations, Operational Processes that govern the core business and Supporting Processes like accounting or human resources that are set to help the core business processes.

The definition and development of the term business process, since its inception by Adam Smith, have led to numerous areas of study like Operations Development, Operations Management and a variety of Business Management Systems. And these systems have shaped the industry for BPM Software that tries to automate business process management by connecting different process actors via technology. Every process requires a series of actions to achieve a certain goal and the BPM processes also are continuous but often allow for ad-hoc action which can be both long or short running. Usually, the longer processes have requirements for multiple dependencies and larger documentation.

Modernizing Legacy of BPM Tools

From the very beginning of software, business personnel has tried to replicate their achievements in previous business activities by having software that identifies and define the successful procedures and applies them in the future endeavors. But back in that time, creating software which falls into the class of BPM tools was a painfully long process that involved a lot of computer experts from various departments. Also, the maintenance, troubleshooting and debugging had another level of complications after the implementation. Hence, creating software was a constant process between the IT people and business people. But today the creation of business process tools hardly requires any help from the IT personnel and software programs can help in creating the processes that the business people require.

Modern user-friendly and innovative BPM Tools can help in streamlining business processes by translating the heaps of data into business oriented statistics which can be used to propagate a course of action that accumulates value for the product or service.

Strategic Shifts in Business Process

Amidst the BPM trends in 2017 one is going to be that the BPM companies will take actions to measure and reduce the technological options and instead would rely more on the process, checklist or method parts to achieve the desired result. Companies are going to use easy to build and changeable processes that can be managed by the business users themselves which will, in turn, reduce the dependence on IT. BPMs will seek solutions for the employees to be more productive and make useful impacts to the company operations in real-time.

Another trend for BPM in 2017 is going to be more insistence on the use of analytics. This analytics will be able to process the historical references and present operations and make predictions based on that which will be more appropriate for the companies to be more agile and efficient.

Also, the companies are going to implement collaboration at a greater level driven by workflows so that the employees will be engaged with one another more easily. More process driven tools will be created and engaged for the workers to share and create together. There is going to be lesser dependence on the IT department to deploy and manage apps as more applications run in the clouds. Hence there will be more tools with interfaces that the employees can use more easily.

Selecting a Suitable Technology

The consumer engagement environment is evolving over the years with more channel options and consumer-led interactions. Consumers include 10 touch points on an average for a single purchase. Hence the companies are tending more and more to Omni-channel processes for a better customer experience.

Further, Robotic Process Automation or RPAs are going to be a revolutionary trend for the companies on the BPM front. RPA based solutions like chatbots, self-serve platforms, and mobile apps are changing the ways of consumerism. And lastly, Real-time analytics is going to be a game-changer in the ongoing BPM technologies. Since the BPM companies handle a huge amount of client data, pulling analytics can make great differences in the job.