Empowering Frontline Staff with Remote Employee Assistance Technology

By CIOReview | Thursday, July 4, 2019

Frontline employees are the face of an organization, where first impressions are formed and supporting them is extremely important for businesses.

FREMONT, CA: Augmentir releases Remote Assist Essentials, a solution created for businesses seeking easy and cost-effective means to provide remote assistance to frontline employees. The new offering assists industrial companies to get started quickly with remote skillful functionality, providing the fundamental step in the improvement of overall productivity and effectiveness of its frontline workforce. Augmentir's Remote Assist Essentials™ sets a new price point in the remote assistance market. Remote Assist Essentials also comprises an evaluation license to Augmentir's undivided platform functionality, allowing businesses to experience the augmented guided method and AI-based operational analytics modules.

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One click live remote collaboration support allows frontline workers to connect with subject matter experts within their company instantly. This helps in solving the problems faster and provides enhanced knowledge transfer. Augmentir's Remote Assist Essentials supports voice calling, video streaming, and live chat, including the talent for explanations during remote support concourses that help guide workers on the correct steps to take. The company's Remote Assist Essentials are built on the company's AI-Powered Augmented Operations platform. This allows organizations to add more advanced capabilities quickly and easily. The platform is designed with low IT staff necessity, quick onboarding, and implementation, and valued for a scale of from small to mid-sized and big organizations.

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Augmentir is a preeminent provider of digital worker software for industrial businesses. Augmented Operations™ platform is the beginning of its kind to combine industry Augmented Reality (AR) with Artificial Intelligence (AI) and Machine Learning (ML). This enables frontline workers to perform their responsibilities with higher quality and improved productivity while driving continuous improvement across the organization.