Enhancing User Experience with High-Tech Innovations
Real success of any business lies in adding more happy customers to its clientele. Emphasizing on methods to improve customer experience (CX) becomes one of the quintessential ways for a company to flourish. Realizing that customers’ trust, interest, feedback, and opinions have all the power to influence and completely transform today’s business, industries are working towards introducing iconic customer experiences in the coming days not only to meet the user demands but also to create an unparalleled benchmark. Revamping customer experiences in made easy these recent technology evolutions.
• Artificial intelligence (AI)
Customers prefer complete one-one attention. They expect the enterprise to revert to their queries as soon as possible. To offer 24/7 customer assistance industries employ AI-based applications. Smart bots keep the customers in the loop, update them, answer questions and resolve problems, promising accuracy, and high response rate. artificial intelligence (AI) has made way for an innovative concept of ‘wait-not-to-get-served,’ making customers feel special and valued.
Check out: Top CX Companies
• Internet of things (IoT)
While network connectivity was a challenge, Internet of Things (IoT) played a vital role in supporting high-speed internet communications and automation. Thanks to its drastic progress, including sensor technology, etc., which has enabled remote diagnostic services. Making life easy, IoT has been enhancing customer experiences and continues to.
• Machine learning (ML)
Out of all the big data applications available in the market, automatics ones cater to improve user services, interactions, and experiences. Advanced data management systems which are developed using machine learning, form the recent highlights of the tech market. These machine-intelligent algorithms work on self-learning technique to enable smart and analytical decision making.
Converting assumptions to facts emerging technologies have been instrumental in fueling strategies oriented towards ensuring customer satisfaction. Gearing up the present customer demands with a touch of technology customer experiences are enhanced to welcome a new era, this year.
By Chris Tjotjos, VP, Cisco Solutions Practice, Black Box...
By Laura Jackson, Sr. Manager-Risk Management, ABS Consulting
By Jason Cradit, VP of Information Systems, Willbros Group
By Steve Garske, Ph.D., Senior Vice President & Chief...
By Roman Trakhtenberg, CEO, Luxoft
By Renee P Wynn, CIO, NASA
By Mike Morris, CIO, Legends
By Louis Carr, Jr., CIO, Clark County
By Andrew Macaulay, CTO, Topgolf Entertainment Group
By Dominic Casserley, President and Deputy CEO, Willis...
By Dave Nelson, SVP-Portfolio Lead, Avanade, Inc.
By Michael Cross, SVP & CIO, CommScope Holding Company Inc.
By Pauly Comtois, VP DevOps, Hearst Business Media
By Dan Adam, CIO, Extreme Networks
By Matt Schlabig, CIO, Worthington Industries
By David Tamayo, CIO, DCS Corporation
By Scott Cardenas, CIO, City and County of Denver
By Marc Kermisch, VP & CIO, Red Wing Shoe Co.
By Brian Drozdowicz, VP, Digital Services, Siemens...
By Les Ottolenghi, EVP and CIO, Caesars Entertainment