FinancialForce Customers Recognized as Top Performers in Maturity Benchmark

By CIOReview | Thursday, March 10, 2016

SAN FRANCISCO, CA: FinancialForce, the cloud ERP vendor with apps built entirely on the Salesforce App Cloud announced that its two Professional Services Automation (PSA) customers—CodeScience and Fruition Partners, a CSC Company, have been recognized as top performers in Service Performance Insight's (SPI) 2016 Professional Services Maturity Benchmark report. Through this report, professional service organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. The recognition of CodeScience and Fruition Partners' inscribes the credit of FinancialForce customers for the sixth consecutive year in SRI's annual industry benchmark.

According to the SPI PS Maturity Benchmark, 2016 will a bumpy year for professional services firms across the board. Amid the two major challenges of increasing sales pipelines and retaining talent, as projected by SPI, the report uncovered that those organizations which connect their CRM with PSA or full ERP suite will have more success in the year ahead than their peers and are more likely to achieve higher rank in the benchmark report, just like CodeScience and Fruition Partners.

CodeScience and Fruition Partners were ranked in the top five percent “Best-of-the-Best” performing PSOs, far outranking and the benchmark average, amongst the 549 participating organizations. The recognition also accounts for achieving significantly higher profits, acknowledging larger projects with comparatively more satisfied customers for both CodeScience and Fruition Partners.

“Our solutions, anchored in the Salesforce Clouds, enable clients to focus on customers, not process. That's the key to owning a new market,” says Brian Walsh, partner and chief strategy officer at CodeScience. “For us, the integration of PSA and CRM is essential. It provides us with a single database so that all of our dashboards and reports provide us with instant data and insight so that we can make quick, accurate decisions.”

“Fruition Partners is proud to be named a 'Best-of-the-Best' firm. With our recent acquisition by CSC, we've realized that in many ways we can serve as a model and enable other organizations within the larger company,” says Scott Klein, director of business operations at Fruition Partners. “By deploying solutions like FinancialForce PSA, we have truly been able to focus on efficiency and automation across the business. We centralized and standardized all of our metrics and analytics and now have visibility, consistency and more honest discussions in the best interest of the firm.”