FinancialForce to Transform Finance for NewVoiceMedia

By CIOReview | Tuesday, May 10, 2016
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SAN FRANCISCO, CA: FinancialForce, a cloud ERP solution provider will assist NewVoiceMedia, a global omni-channel cloud communications platform provider, to manage its financials. FinancialForce’s integrated platform with modules-FinancialForce Accounting and FinancialForce Revenue Recognition would enable NewVoiceMedia to have a single point of access for its entire customer, employee and financial related data. Adrian Ivanov, Chief Customer Officer at FinancialForce, says, “FinancialForce being built on top of Salesforce App Cloud would enable the company to move its back office functionality like financial management, onto the same platform, allowing seamless workflow to improve business performance and customer engagement.”

“We needed a system that could scale with us as we continue rapid growth as a business and one which allows us to truly see a whole picture of our customers, combining the information we already house in Salesforce,” commented Justin Wheatley, RVP Financial Systems at NewVoiceMedia.

By adopting FinancialForce platform, NewVoiceMedia can effortlessly involve data for reporting from a single platform rather than pulling from three separate systems. The new process eliminates the troublesome manual data exporting which usually leaves room for error and made it standardized, more efficient and automated. “It is already helping us to think differently about how we do things as a business and as we continue to invest in the platform, we will further enhance the insights we have to drive further business success. Adding financial applications to those already in use with FinancialForce was the next logical step,” says Wheatley.

FinancialForce would further benefit NewVoiceMedia with accurate revenue forecasts, essential for business growth to secure funding rounds. Additionally, month end revenue closure is a click away, which conventionally takes nearly two days, as all information is available on the same platform. It also enabled NewVoiceMedia to scale its business globally with the multi-country, multi-currency and multi-product model.

Over the years, Financialforce has enabled its customers to view sales pipeline, financial data, billing, contract status and resource needs with one single sign-on, from anywhere, using a mobile device. The company helps businesses gain competitive advantage by delivering continuous insight into the entire customer journey at every touch point. Ultimately through this new partnership FinancialForce would help NewVoiceMedia to serve its customers with better, accurate and comprehensive insight across entire customer accounts.