Five9 Announces Solutions For Operational Efficiency in Contact Centres

By CIOReview | Wednesday, March 23, 2016

SAN RAMON, CA: In order to increase the operational efficiency of the company’s contact center, Five9 announced Five9 Virtual contact centre developed to allow the customer to receive and sort out data gathered in outbound survey calls efficiently.

The Five9 solution provides everything required to connect customers to the channels they pick if it’s a phone, web, chat, email, Smartphone apps or on social media. It offers complete solutions with sophisticated applications such as real-time and historical reporting, recording, workforce management and many more.

However, the solution has lot more features like Automated call distributor (ACD), pre-packaged CRM integrations and many more. The solution also offers Five9 connect which is an exclusive smart technology layer with Natural language processing (NLP), business rules and agent assistance tools. The solution is built on a trusted platform that is dependable, safe and scalable.