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Five9 Enters EMEA Markets

By CIOReview | Thursday, April 14, 2016

Five9 has launched an EMEA headquarters in LondonFREMONT, CA: Five9 (NASDAQ:FIVN), a provider of cloud contact centre software for the enterprise market, is discovering a greater interest from enterprise desiring to prompt from their premise-based contact centre solution and onto Five9. Five9 recently proclaimed a significant boots on ground in the European, Middle Eastern, and African (EMEA) markets.

Five9 has launched an EMEA headquarters in London, with data centres in Slough, as well as Amsterdam for redundancy. Five9 has also set up strategic, regional relationships with key Customer Relationship Management (CRM) vendors such as Oracle, Salesforce, and Zendesk, and backs up integrations with numerous other technologies.

With the help of Fine9’s cloud-based contact centre solution, companies can now attain the profits of one Virtual Contact Centre (VCC), enabling them to assist their clients more efficaciously across geographic regions. Five9 cloud-based solution has already been installed by various European enterprises for their contact centres and getting benefited greatly.

Paul Thomas joins Five9 as Managing Director in the UK in 2015 and contributed for Five9’s initial teams to expand its direct and indirect reach throughout the area. Thomas delights to be a part of Five9 team at a time when there is significantly raised cloud adoption. Automating front and back-end tasks seamlessly, Five9’s impressive partner ecosystem renders international clients to benefit and leverage market solutions across the globe.

By integrating CRM software with the Five9 VCC, agents and consumers get powerful conversation between them. By authorizing the agents with relevant historical data in real-time, organizations are able to drive home a better outcomes and customer experience.

“This expansion is part of our growth strategy,” says Mike Burkland, President & CEO, Five9. “As cloud-based technology becomes more ubiquitous, this creates an opportunity for us to expand our global reach.”