Frost & Sullivan Recognizes Oracle for Customer Value Leadership
MOUNTAIN VIEW, CA: Frost & Sullivan, based on recent analysis of the managed cloud services market, recognized Oracle with the 2014 North American Frost & Sullivan Award for Customer Value Leadership.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.
Oracle’s suite of managed cloud services offers customers a highly secure, reliable and dynamic infrastructure that addresses the entire cloud stack, with performance metrics that are customizable for each customer.
The company also employs manual processes as part of its standard governance process that are being handled by a service delivery team that is trained to provide reliable cloud services that are manually delivered and easily customizable to ensure that they meet customers’ evolving business needs. Oracle combines the best of automation and personalization, designing a suite of processes that help manage the basics of the cloud environment automatically, with manual assistance that can be frequently tweaked to meet changing business needs.
“Oracle is unique among managed cloud providers in that it can customize the cloud environment based on the customer’s stated business needs,” says Frost & Sullivan Industry Analyst Karyn Price. “By coupling a robust, intelligent automation platform with the expertise of its service delivery team, Oracle provides cloud performance metrics that help meet key business goals.”