Geotab Initiates New Telematics Customer Support Service
FREMONT, CA: Telematics service provider, Geotab recently unveiled new personalized customer support services for its telematics solution. The package includes one-on-one training, device staging, dashboard configuration and custom reports and provides a unique code to every customer.
“At Geotab, we are firm believers that customer service doesn’t end with simply addressing customer requests – rather, it also involves providing education, building engagement, and fostering personal relationships,” says Neil Cawse.
The new offering includes four options for customer support services to benefit Geotab resellers and their customers:
Complimentary: Geotab hasn’t changed its strategy about complimentary services and the company will continue to provide a range of core support services for free. It will deliver free of charge Online Support Resources, Customer Feedback Surveys, Tier 3 Support via the MyAdmin portal, as well as regular Training Webinars for Partners, Resellers and Customers services.
Standard: The Company has introduced standard support services to supplement the existing sales structures of Geotab resellers. It has decided to upgrade Help Desk and Training & Onboarding programs with Live Chat and Web Form communication, Regimented Service Targets, and Multi-language Support, along with personalized consultation and training by a Customer Experience Specialist.
Premium: Geotab has come up with a new premium package to offer personalized, full-service customer care support, differentiated by 1-800 numbers. The package includes personalized greeting and email communication; extended hours of operation; and enhanced language support; plus additional personalized training sessions, and turnkey dashboard configuration.
Add-on Services: The company is also offering a range of additional unique services including Device Labeling and Device and Accessory Kit Assembly, Geotab Drive and HOS tablet configuration, along with training sessions and custom reports.
“We are dedicated to helping customers get the most they can out of the customer support experience, and on an ongoing basis, so that they come away with a thorough understanding of a product’s full capabilities for optimal fleet management,” adds Cawse.
STULZ and TSI Join Hands to Design Modular Data Center Solutions
By Pete V. Sattler, VP-IT & CIO, International Flavors &...
By Benjamin Beberness, CIO, Snohomish County PUD
By Gary Watkins, CIO of IT Shared Services, KAR Auction...
By Tonya Jackson, VP Global Supply Chain, Lexmark
By Chad Lindbloom, CIO, C.H. Robinson
By Ryan Fay, CIO, ACI Specialty Benefits
By Kris Holla, VP& CSO, Nortek, Inc.
By Shawn Wiora, CIO & CISO, Creative Solutions In Healthcare
By Michael Alcock, Director-CIO Executive Programs &...
By Jeff Bauserman, VP-Information Systems & Technology,...
By Wes Wright, CTO, Sutter Health
By Peter Ambs, CIO, City of Albuquerque
By Mark Ziemianski, VP of Business Analytics, Children's...
By Jonathan Alboum, CIO, The United States Department of...
By Ryan Billings, MS, MBA, Executive Director, Digital...
By Christina Clark, Managing Principal, Cresa
By Evan Abrams, Associate, Steptoe & Johnson LLP
By Holly Baumgart, Vice President-Information Technology,...
By Melissa Douros, Director of Digital Product Management,...
By Andrew Palmer, SVP & Chief Information Officer, U.S....