Global Workspace Alliance Enables Businesses to Meet their Changing Workspace Needs

By CIOReview | Wednesday, August 5, 2015
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FREMONT, CA: CompuCom Systems, a provider of IT infrastructure services, partners with Getronics to lead the Global Workspace Alliance (GWA). The Alliance will provide a new and comprehensive suite of services for its partners to take to market, providing end users with leading-edge, global workspace solutions.

The Global Workspace Alliance will continue to deliver a rich portfolio of services including: on-site and remote support services, a comprehensive service desk solution supporting 22 languages, data center support, networking and security.

The workspace methodologies developed by CompuCom and Getronics respectively include:

Persona Service Management: a CompuCom workspace modeling methodology and suite of services that includes a unique set of tools to better align IT with the needs of the business and end users.

Proactive Workspace Solutions: a Getronics technology solution that proactively preempts and resolves issues in the background before they impact end users.

GWA is a consortium of leading IT providers strategically located in over 90 countries around the world, working together to provide support and workspace solutions to global companies. With user-focused solutions, and seamless global on-site support, the GWA portfolio contributes to the productivity and satisfaction of clients’ employees by enabling partners to deliver the best possible service, both internally to the business and externally to their customers.

Getronics is an Information and Communications Technology ( ICT) Services group for the large enterprise and public sector markets.

“The partnership reconfirms our commitment to further growing the Getronics group and our ambition for the GWA to become the partner of choice in the international ICT market. In the twelve months since implementing these changes, the GWA has seen its orders increase three-fold and expects the new services to deliver continued growth in the years ahead,” states Thomas Fetten, Chief Operating Officer, Getronics.