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Chatbot has become a new way to reduce friction in websites and applications that can give customers rapid answers to frequently asked questions in a conversational fashion. Google recently announced that its Dialogflow, which was previously available only on beta, is being made generally available for enterprises. They got this technology in 2016 via the API.AI acquisition. Google decided to change the name of the tool and gave it a moniker that closely matched with the actual functioning of the tool. It is reported that thousands of enterprises are now using the tool to build conversational interfaces.