Guestmeter's Contactless Guest Feedback Platform Set To Hit The Hospitality Industry
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Guestmeter's Contactless Guest Feedback Platform Set To Hit The Hospitality Industry

By CIOReview | Thursday, April 28, 2022

As everything has become contactless, from deliveries to payments, hospitality industry is moving towards making customer feedback contactless, which is why Guestmeter has launched a contactless guest feedback management software.

Fremont, CA : Customers pay for services and expect nothing less than the best. Customer feedback surveys enable hotels, restaurants, and resorts to gain insight into the quality of their service, the expectations of their clients, and help them improve their performance. But as the pandemic hit and everything became contactless, the need for contactless customer feedback also grew. Guestmeter, an innovative provider of guest feedback management software, enables hotel professionals to collect guest feedback during their stay via QR code surveys, lobby kiosk surveys, or post-stay email surveys.

“Our goal is to allow hospitality professionals to easily and affordably collect guest feedbacks and identify happy and unhappy guests before they published their negative online reviews on like Tripadvisor or Google. Forward their negative feedback directly to guest experience managers and resolve their issues.” comments Guestmeter co-founder Remzi Kaya.

Through the use of email surveys, hospitality professionals can deliver post-stay client satisfaction questionnaires in over 27 different languages. Ready-to-print QR tags have been shown to assist in engaging guests and obtaining direct feedback during the departure process at the point of encounter. Managers may use actionable analytics to identify promoters and passive clients and generate net promoter scores (NPS) utilizing Guestmeter's dashboard.