Heartland Technology Inks a Deal with Ingram Micro for Enhanced Customer Experience

By CIOReview | Thursday, September 3, 2015

SANTA ANA, CA: American  Electronics company and information technology distributor Ingram Micro extends their customer support to managed IT services provider, Heartland Technology Solutions (HTS). HTS brings into use Ingram Micro Service Desk and Cloud Ignite Services for successful monitoring and troubleshooting daily help desk issues for its SMB customers. 

Connie Arentson, VP of Service Operations, Heartland Technology Solutions, asserts on how their customers rely on them to deliver exceptional customer service and support. "We had tried using outsourced help desk services with another company, but they failed to meet our standards. However, Ingram Micro's support offering was much different. For example, they enabled us to purchase an 800 number. Now, when any customer calls for support, they're greeted by a certified support technician representing our company, which strengthens our brand. I know our customers are in good hands when utilizing Ingram Micro's support capabilities to accelerate and grow their cloud businesses." 

Ingram Micro Service Desk proves to be an bankable deal for HTS, as it offeres affordable, scalable and quality-driven capabilities needed to lower operating expenses, along with providing customers a seamless support experience. HTS realized the same while engaging one of its 650 clients across the Midwest, about Disaster Recovery as a Service (DRaaS).

With Ingram Micro backing, HTS began selling Microsoft Office 365 through the Ingram Micro Cloud Marketplace via the Microsoft Cloud Solution Provider (CSP) program. HTS is also empowered to directly purchase, provision, and price and invoice unique Office 365 bundles from a single, automated platform. Alongside,  it can deliver consolidated billing and owning the complete end-user lifecycle for enhanced customer intimacy and cloud sales. All these are strong signs of HTS’s growing business portfolio and cloud offerings.

Ingram Micro will be presenting features like one-call resolution, real-time monitoring, white label service options, and integration with common PSA tool, ConnectWise, Ingram Micro's value-driven support services to allow HTS consistently exceed service-level agreements (SLAs) while significantly boosting productivity levels and profitability.