HEAT Software Launches Cloud-based Service Management Solution for Managed Service Providers

By CIOReview | Thursday, January 28, 2016

FREMONT, CA: HEAT Software, a provider of Cloud Service Management and Unified Endpoint Management (UEM) software solutions, expands its Managed Service Provider (MSP) program with the launch of HEAT MSP Cloud, a service management solution. The new offering will enable mid-market MSPs to sell, deploy and support their customers’ entire service management implementation from a single, multi-tenant platform which will be delivered through Heat Software’s secure cloud infrastructure.

HEAT Enterprise Service Management (ESM) is a highly extensible, configurable, and integrated workflow-based platform that allows customers to design, build and better support non-IT based functional groups and departments through a single application platform. The HEAT MSP Cloud platform includes new features along with key capabilities of HEAT cloud service management solution.
Its new features include: Control Center to help MSPs effectively manage their entire customer network from a single user interface; a wide range of preconfigured MSP business process modules; and flexible configuration of custom Service Catalogues and distributed administration tools.
The service management solution is available on a flexible, usage-based monthly pricing model with 24x7 priority technical support and access programs such as MSP centric marketing, training and sales resources. Keeping scope for international expansion, the solution will be available only in North America at the initial stages.“We’ve recognized an opportunity to grow our business by providing a program that meets the distinctive needs of MSPs serving the mid-market. HEAT Software is dedicated to providing the best resources for our MSP partners and will continue to invest in their success,” said Mercedes Ellison, Senior Vice President of Channels and Alliances, HEAT Software.