How BPaaS is Transforming Businesses and the Best Practices for Integrating the Service

By CIOReview | Thursday, August 25, 2016
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Business Process as a Service (BPaaS) is the answer to organizations’ search for a solution which takes into account the dwindling budget and software failures, and delivers industry-level expertise for specific business operations. A majority of companies today are abandoning legacy software mindset and moving on towards incorporating the scope of BPaaS. This shift can be attributed to the sophisticated technology at the back-end that delivers more value compared to traditional outsourcing. This process assists in delivering business process outsourcing (BPO) services directly from the cloud and is referred to as progressive outsourcing.

BPaaS policy integrates few essential features, compelling enterprises to consider its scope. A noteworthy aspect about these services is that these are often based on Platform as a Service (PaaS) capabilities. The object behind incorporating a BPaaS strategy is to provide access to app, besides obtaining a comprehensive idea about number of client applications processes properly. However, there is couple of signs that indicate organizations to incorporate a BPaaS policy.

• Complete Operational Visibility

BPaaS solutions help enterprises to foster more visibility into their activities, stretching across the organizational periphery. This important aspect can help companies decide about bringing in a BPaaS solution into action. Companies can save both time and money in situations that involve numerous participants, and variations in processes.

• Creating the Right Background

Cloud and IoT technology takes the front seat today for driving any enterprise process. Business process management (BPM) helps enterprise to enhance group efficiency by reducing the time spent in the gaps. However, the growth in these domains hasn’t really steered enterprises towards adopting BPaaS services. Enterprises need to acknowledge and comprehend the principles underlying change management and create the right context for businesses to integrate a BPaaS policy.

• Observing the Clients

Incorporating BPaaS policies inadvertently implies improvement in customer relationship, apart from integration of new business models. The primary motive enterprises focus on involves obtaining more value from the clients. The BPaaS service must be able to provide a user with the necessary data they seek. Thus, enterprise must weigh the option of keeping an eye on their clients to facilitate the adoption of a BPaaS strategy.

• Embracing a new development Policy

Adopting a BPaaS policy, organizations gain the ability to build applications with far less coding involved, as they have access to create a more manageable array of applications. Companies should incorporate agile methodologies, which helps them save money when it comes to aspects such as process modeling. Enterprises have already started acknowledging the use of BPaaS as a revolutionary technology in automating organizational processes. Enterprises must reflect enthusiasm in adopting any technology that helps streamline their business processes. This attitude will make it easier for companies to integrate and reap benefits out of a full-fledged BPaaS strategy.

How BPaaS is Transforming Businesses?

The push towards incorporating BPaaS in existing enterprise setup has driven researchers to identify the key benefits that separate the approach and make it the most impressionable solution for entrepreneurs. Some services covered under BPaaS’s banner include customer service, HR functions, procurement, sales operations, and industry operation processes. Let’s chalk out some of the core benefits that make BPaaS a standout solution.

• Reduce Unwanted Expenses

The prime focus of most companies lie on saving expenditures and BPaaS helps organizations achieve the same. As the service provider handles the maintenance and support for hardware or software, BPaaS thus assists in reducing common IT expenses. Introducing this approach into existing enterprise setup helps to diminish expenses relating to operation, upgrades, and software updates because the experts of this technique know how to handle these processes efficiently.

• Enhanced Efficiency within Processes

Sales operations are rocketing high globally with more money pouring in to integrate business process as a service. In several industrial instances, HR, finance, accounting, and customer support; BPaaS is already replacing legacy outsourcing. The growth of new markets coupled with enabling of talent and technologies is the ideal environment for BPaaS to develop and expand. The approach offers companies to experience a faster time to market, as they have the resources and expertise to launch new projects right away. By incorporating the scope of BPaaS, companies grow efficiently and gain the much-needed competitive advantage.

• Help Determine Core Competencies

Companies usually tend to consume more resources at the expense of core activities, which brought back gains returns. In case of steady development, organizations end up with limited time and expertise. BPaaS surfaces in this context and lets organizations to avoid distractions and concentrate on core competencies that bring back value.

• Access to Skilled Capabilities

BPaaS providers integrate within their ecosystem capabilities such as IT, HR, legal, sales operations, or customer support, catering across several industries. Leveraging the scope of BPaaS, functions can be completed much faster with better business returns, and internal employees are acquainted with newer technologies and outside expertise.

• Risk Reduction

BPaaS providers have a team of professionals who usually reflect experience with new technology and designing new processes. Thus, the risks involved in any new investment made or undertaking any new project is mitigated well. The assimilation of expertise in leading edge technology with industry expertise helps to counter the risk associated with changes from mergers, new systems, or growth.

An organization usually encompasses a wide variety of capabilities and services that go beyond software, and extends to activities such as payroll, HR, operations, and innovative business applications. The previous decade witnessed companies training their staff to gain the technical expertise required in managing various activities. However, with the advent of BPaaS, companies can provide all these capabilities within its scope. As a result, more organizations are realizing that commitment to their strategic goals comes only by adhering to this innovative business approach. This change in enterprise modeling is coupled with initiatives from BPaaS providers, and Gartner claims that the future market will reflect strong demands for all types of cloud service offerings. However, it is crucial for companies to facilitate the adoption of BPaaS services, which can only be realized by incorporating few practices into the organization’s existing business policy. These practices are industry-verified and have been proven to drive benefits out of a comprehensive BPaaS strategy.