How Has Modern Technology Transformed Field Service Management
The emergence of AI, VR, and IoT has transformed field service management by automating inventory management and simulating accurate training environments.
FREMONT, CA: There was a time when artificial intelligence (AI) and virtual reality (VR) were abstract concepts in the realm of science fiction. However, with the rapid advancements in technology, the topics of human imagination have become a reality. The emerging technologies have impacted every sector, and the field service management industry is no exception. The introduction of every new technology has contributed to its evolution.
The Rise of Virtual Reality
The introduction of virtual reality (VR) and augmented reality (AR) has transformed the operations in organizations. The technology is being leveraged across many industries as a training tool for skilled professionals in cases where field training is considered inconvenient or unsafe. VR technology facilitates a safe, controlled environment to train the employees before sending them to the field. The continuous evolution of technology has facilitated the simulation of complex field environments.
The Implementation of the Internet of Things (IoT)
The integration of new technology can aid organizations beyond training. The IoT-enabled devices have enabled organizations to enhance their productivity as well as communication, successfully augmenting their efficiency. The IoT technology has birthed smart devices which offer greater connectivity, facilitating seamless access to essential data. The incorporation of IoT sensors has enabled predictive analysis, enabling faster repair times, enhanced data sharing, effective management, and so on.
The real-time predictive analytics enable the prediction of start and end times of field job assignments with 98 percent accuracy. The effective optimization of routing can be achieved through digital field service software development. The utilization of predictive analytics will also provide transparency to consumers. The service data has enhanced decision making, enabling the validity and reliability of the field service providers.
The incorporation of IoT has enabled organizations to track equipment and supplies available to the employees. The adoption of digital inventory has allowed organizations to maintain zero stock inventories while also facilitating the automation of inventory entry. These developments have made it possible for field service companies to meet the public demand for high skill among operators. The pace of technological advancement leaves no place for doubt as to the evolution of the field service management sector.
By Tom Farrah, CIO & SVP, Dr Pepper Snapple Group
By George Evans, CIO, Singing River Health System
By John Kamin, EVP and CIO, Old National Bancorp
By Phil Jordan, CIO, Telefonica
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
By Dennis Hodges, CIO, Inteva Products
By Bill Krivoshik, SVP & CIO, Time Warner Inc.
By Gregory Morrison, SVP & CIO, Cox Enterprises
By Alberto Ruocco, CIO, American Electric Power
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
By Sven Gerjets, SVP-IT, DIRECTV
By Marie Blake, EVP & CCO, BankUnited
By Lowell Gilvin, Chief Process Officer, Jabil
By Walter Carvalho, VP & Corporate CIO, Carnival Corporation
By Mary Alice Annecharico, SVP & CIO, Henry Ford Health System
By Bernd Schlotter, President of Services, Unify
By Bob Fecteau, CIO, SAIC
By Jason Alan Snyder, CTO, Momentum Worldwide
By Jim Whitehurst, CEO, Red Hat
By Marc Jones, Distinguished Engineer, IBM Cloud Infrastructure