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How Has Modern Technology Transformed Field Service Management

By CIOReview | Thursday, July 11, 2019

The emergence of AI, VR, and IoT has transformed field service management by automating inventory management and simulating accurate training environments.

FREMONT, CA: There was a time when artificial intelligence (AI) and virtual reality (VR) were abstract concepts in the realm of science fiction. However, with the rapid advancements in technology, the topics of human imagination have become a reality. The emerging technologies have impacted every sector, and the field service management industry is no exception. The introduction of every new technology has contributed to its evolution.

The Rise of Virtual Reality

The introduction of virtual reality (VR) and augmented reality (AR) has transformed the operations in organizations. The technology is being leveraged across many industries as a training tool for skilled professionals in cases where field training is considered inconvenient or unsafe. VR technology facilitates a safe, controlled environment to train the employees before sending them to the field. The continuous evolution of technology has facilitated the simulation of complex field environments.

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The Implementation of the Internet of Things (IoT)

The integration of new technology can aid organizations beyond training. The IoT-enabled devices have enabled organizations to enhance their productivity as well as communication, successfully augmenting their efficiency. The IoT technology has birthed smart devices which offer greater connectivity, facilitating seamless access to essential data.  The incorporation of IoT sensors has enabled predictive analysis, enabling faster repair times, enhanced data sharing, effective management, and so on.

The real-time predictive analytics enable the prediction of start and end times of field job assignments with 98 percent accuracy. The effective optimization of routing can be achieved through digital field service software development. The utilization of predictive analytics will also provide transparency to consumers. The service data has enhanced decision making, enabling the validity and reliability of the field service providers.

The incorporation of IoT has enabled organizations to track equipment and supplies available to the employees. The adoption of digital inventory has allowed organizations to maintain zero stock inventories while also facilitating the automation of inventory entry. These developments have made it possible for field service companies to meet the public demand for high skill among operators. The pace of technological advancement leaves no place for doubt as to the evolution of the field service management sector.