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How IoT is Influencing Field Service Management?

By CIOReview | Friday, February 28, 2020

FSM software is considered the power-packed solution for all the field services. How FSM software’s integration with IoT can benefit the industries?

FREMONT, CA:  Field service management (FSM) has traditionally been accountable for events, like scheduling maintenance work-orders, locating fleet vehicles, and dispatching personnel. However, IoT has made this model shift to real-time, predictive maintenance, and those organizations that will adapt their businesses will be benefitted the most from the resulting competitive advantage.

Embracing the power of the Internet of Things (IoT) with FSM Software

Integration of IoT and FSM Software empowers ‘predictive maintenance’

Till now, the field service industry is widely adopting the break-fix approach. In this, damage repair services are offered only after the customer complains about an issue. Therefore, repair services are reactive as the issue has already struck and disrupted the customer. However, the IoT sensors empower the machines to autonomously report their status, making it possible for the technicians to foretell any up-coming maintenance requirements. Therefore, rather than wasting time on treating unidentified malfunctions, technicians can use a procedural approach and provide proactive repair service.

In this way, the technique enhances productivity and helps in delivering customer satisfaction.

IoT helps in making treatment easy, but repair services still need technicians

IoT makes the diagnosis procedure much easier since it eliminated the requirement of manually diagnosing the unidentified malfunctions. However, it is also essential to perform the repair services manually. This poses numerous management challenges to field service managers, like how to monitor, schedule, report, and ensure the on-time delivery of the services. FSM software is extremely beneficial in achieving the field service operational efficiency in the following ways.

1•Orderly provision for offering on-job assignment briefing to the workers on-field.

2•Easy incorporation of the on-field events with back-office/inventory.

3•A time-saving and better substitute for manual documentation and reporting.

4•Easy supervision of activities of on-field technicians.

5•One database for accessing customer data and handling orders effortlessly

Considering the above intense functionalities, these kinds of software are under continual evolution process, and the privilege of predictive maintenance through IoT has taken to the next level altogether.

See Also :- Top Field Service Tech Companies