How RPA can Simplify 5 Scenarios in Healthcare Industry?

By CIOReview | Friday, June 14, 2019

FREMONT, CA: The inducement of Robotic Process Automation (RPA) in the healthcare sector has given hope to manage and create feasible solutions for several concerns competing with the treatment of a patient by eating up the time of healthcare professionals. Some of the several use cases of RPA are:

1. Simplifying Patient Appointment Scheduling:

Healthcare institutions need to collect data such as personal information, prognosis, and insurance details for the registration process and scheduling the appointments. These tasks are tedious as the patient appointments need to be aligned with the doctors. With RPA, the automation of patient data collection and optimization of patients appointment scheduling can be carried out with maximum efficiency. The coordination among the patients, management representative, and the doctor is in sync with RPA implementation.

2. Speeding up Account Settlements:

RPA bots can calculate the bill accurately while considering expenses involved and can notify the patients their bill details. With the introduction of RPA, reduction of payment delays and inaccuracies in the billing can be cut-down and effortlessly speed up the healthcare cycle.

3. Streamlining Claims Management:

The claims management involves insurance handling processes like data input, evaluation, processing, and dealing with appeals. The delays and outdated insurance claims can stunt the cash flow. With the addition of compliance with regulatory norms, the insurance can be rejected or fined as well. This process can be streamlined by implementing RPA(Robotic Process Automation) to carry out error-free, fast processing of insurance claims and simultaneously recognize the compliance-related exceptions and avoid non-compliance of regulations, thereby simplifying the sophisticated methodologies of claims management.

4. Implementing Discharge Instructions:

The bots powered by RPA carries out meticulously the discharge of patients complying to guidelines and delivering precise instructions regarding prescriptions, reports, and pick-ups. It notifies the patients about the upcoming appointments and tests. The improvement of the Hospital Consumer Assessment of Healthcare Providers and Systems scores is noticed with the adoption of RPA.

5. Recording Audit Procedures:

The Audit reports depict the quality of service and patient management. It is optimized by RPA which formulates the report, keeping in check all the sensitive information and amending to the guidelines. The non-compliance in healthcare workflows in reports can be traced, and key performances can be noted. The loose screw in this process is that the data utilized for the preparation of reports should be structured data. But, with augmentation of intelligent process automation (IPA) and machine learning, this setback can be fixed.