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How Useful Can Robotic Process Automation be for Companies?

By CIOReview | Wednesday, January 13, 2021

With organizations going through digital transformation, robotic process automation (RPA) is one of these innovations that can be used to build the existing automations and increase their efficiency.

FREMONT, CA: RPA enables the staff to record themselves performing manual, repetitive tasks in the application screens. The result is a software bot that can repeat the recorded actions, enabling the organization to bridge automation gaps between the applications and processes when the use of software was infeasible before. This is as the RPA bots can communicate with the systems code-free, solving issues where legacy or proprietary systems lack APIs or other back-end integrations. Therefore RPA can make staff more productive and provide the time for work, which focuses on business growth and connection with the customers.

Here are a few examples of how robotic process automation can help businesses to increase efficiency.

HR: Onboarding New Employees

Many organizations use more than one software system to get their work done. For instance, many recruiting teams utilize specialized HR automation tools to process employment applications. Moreover, once an employee is hired, their information might need to be fed into an entirely different system. Suppose the systems involved lack APIs or opportunities for back-end integrations. In that case, staff might need to manually transfer the new hire’s information, taking up their valuable time and bandwidth.

Leveraging RPA, HR staff could record themselves as they perform manual transfers from their recruiting platform to their payroll system. With the help of these recordings, a software bot could automate this data transfer each time a new employee is hired so the recruiting team can focus more on procuring talent instead of administrative busywork.

IT: Provisioning New Users

Most of the IT departments spend more time than they might like to set up the user accounts for new employees or application-specific profiles for the current employees. This kind of work engages highly skilled talent in doing manual, repetitive tasks. Also, some systems don’t include the functionality to run back-end automation scripts.

In order to design a complete automated solution, IT can create an RPA bot to perform the administrator’s actions during this configuration step, so that in the future, the only manual work IT has to do for this type of request is to approve it.

Sales and Marketing: Collecting Leads

Gathering leads to an essential part of today’s sales process. Marketing and sales teams will regularly update or create new entries for potential leads with a CRM system with information gathered from outside sources. Although some CRM platforms offer their own built-in data uploader tools, legacy systems may require users to manually enter each new lead’s information, decreasing the time staff has for other tasks and increasing the chance for error.

See Also: Top CRM Consulting/Services Companies