How Will Automation Influence Restaurant Management?
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How Will Automation Influence Restaurant Management?

By CIOReview | Tuesday, December 3, 2019

Fast-service restaurant (QSR) space should be readily adopted by a restaurant operator to achieve stability.

FREMONT, CA: Restaurant operations automation attracts hotel owners around the globe as their customers are fascinated. Automation is the most appropriate technology that can meet customers' growing expectations to make ordering and payment more manageable. The service-enhancing devices include tablets at the table, digital kiosks for self-service, and restaurant server wearable technology. Restaurant operators are introducing more DIY technology to achieve stability in the quick-service restaurant (QSR) area, particularly in the US, where almost half of their restaurants use self-ordered kiosks and digital menu boards. The self-service technology allows consumers to place orders from their smartphones because they don't prefer to wait in line to place an order. We can also use Google Pay, Apple Pay, or scan a credit card and pick up their orders once they're finished. Here are some big restaurant automation needs.

Reduce labor

The increase in the minimum wage and low unemployment means that restaurant operators are looking for autonomous technology to gain efficiencies in the workforce and to replace or increase staff. It allows the restaurants to focus on customer experience when the repetitive tasks are automated through kiosks and robots.

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Establish innovation

The table's self-ordered solutions allow the customers to self-order and pay with EMV and mobile payment technology at the table. Such strategies will enhance their dining experience and increase the likelihood of frequent visits to restaurants. Technologies are continuously evolving, which, in turn, will enhance the guest experience.

To save time

The use of robots in restaurants cuts time significantly while being able to please customers as well. According to HT's 2019 Customer Engagement Technology Survey, approximately 8% of the restaurants surveyed use robotics, while 20% expect to invest. Recently, a robot was designed to make salads, which could go into airports, hospitals, office buildings, and more to sell salads. The modules in the network are temperature-controlled, where the ingredients are maintained at 36 degrees and are stocked from the nearby brick-and-mortar locations. Chowbotics, a cloud-based platform, makes reporting easy while checking the number of ingredients sold.