HP Amplifies its IT Service Broker Capabilities

By CIOReview | Thursday, October 8, 2015
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PALO ALTO, CA: HP has announced the release of updated versions of its two IT Service Broker products: HP Propel, a tool for multi-supplier integrations and HP Service Anywhere- a service desk software to handle change and incident management.  The products simplify and streamline Apps delivery and enhance end users experience.

Service Broker as a part of database engine enables developers to design and onboard reliable applications. It makes companies capable to compete in the Idea Economy, a potential to transform idea into a new technology or product.

HP’s Service Broker software HP Propel, is a one stop for companies to invest on all IT services utilizing desktop, tablet or mobile devices. The expandable portal accommodates an aggregated IT service catalog, knowledge management system and an end-user self-service portal. Organizations can utilize HP Propel in order to arrange entire service lifecycle and simplify integration of external suppliers and their services through the Service Exchange request fulfillment. Professionals can create web apps with middleware, authentication and themes which can run in Propel functionality customizable portal.

Now the latest version of HP Portal adorns unified and intuitive interface that integrates with IT sectors existing systems of record. In addition enterprises can take advantage of added collaboration with BMC Remedy- business service management software, Service Now and HP Operation Orchestration, facilitating case exchange across diverse IT Service Management (ITSM) systems.

"HP Propel and HP Service Anywhere enable businesses to accelerate their pace of innovation in a responsible way, and as a result, we are seeing rapid adoption of the products with both our installed base as well as new customers," says Tony Sumpster, SVP and GM at HP IT Operations Management.

HP Service Anywhere and Service Manager are specifically designed to capacitate organizations with broad range of ITSM capabilities, Big Data analytics and social collaboration with connected intelligence. It optimizes incident, problem, change, request and knowledge management, eliminating service desk work load. Tailored to streamline and automate compliance, HP Service Anywhere equips a self-service portal that includes global search capabilities across the IT service catalog, support catalog, and knowledge base to fulfill business needs.

HP Service Anywhere updated version contains agile and easy to deploy ITSM software with upgrades to boost staff efficiency as well as offers smart analytics, social and virtual agent capabilities. It also delivers new Application Portfolio Management (APM) solution which provides organizations insights into the type of cloud that synchronizes for a particular application.