IBERIABANK and Zenmonics Collaborate to Deliver Cross-channel Account Openings

By CIOReview | Thursday, October 8, 2015
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NEW ORLEANS, LA: In order to give customers, an all-time access to financial transactions and self-guided tools, IBERIABANK, a financial holding company, has partnered with Zenmonics- a provider of technology services and products to banking and financial technology market.

With this collaboration, IBERIABANK is integrating Zenmonics’ channelUNITED solution, an Omni-Channel platform, a pluggable architecture that allows constant user experience across desktop, tablet, phone and kiosk channels.  It also enables the financial company to bring sales and servicing mobility to branch associates and offers cross-channel account openings and scheduled appointments.

Major features of the new integration includes enhanced sales and servicing both inside and outside the branch by introducing mobileBANKER tablet application; and it enables IBERIABANK to implement its strategy of offering client-centric solutions in a cost-effcetive manner.

Talking about the partnership, Andrew Hovet, Director of Delivery Channels, IBERIABANK, says, “This is our first step in implementing solutions that ensure the digital experience for our clients is consistent with our associate-facing applications. The Zenmonics solution gives us a true Omni-Channel experience through which our associates and clients conduct transactions in a similar fashion.”