Indosoft Offers Q-Suite Software for Cloud Phone Service Providers

By CIOReview | Wednesday, February 4, 2015

FREDERICTON, NB: Indosoft, a provider of cloud voice solutions and unified communication (UC) software, announces a limited period offering of  Q-Suite call center software for cloud phone service providers facilitating automated call distribution (ACD), multi-channel queuing, and skills-based-routing.

With evolving Cloud Services, traditional Private Branch Exchange (PBX) solutions are getting replaced with third-party Voice over internet protocol (VoIP) services. While Cloud UC enables businesses control, management, and integration of multi-channel communication methods and; Multi-channel ACD allows queue management and skills-based routing for inbound call services. Q-Suite enables ACD functionalities such as Skills Based Routing, Real-time Queue Overflow Management Queue Prioritization, Real-time Reporting, Mobile Agents, CDR with Agent activity, Real-time Supervisor Alerts, Hot Desking, CDR with Call, and Statistical Reporting. 

Q-Suite’s multi-tenant capability facilitates its smooth integration with third party UC and telephony systems and; it can be deployed on service provider’s compatible infrastructure/ managed cloud infrastructure. The scalable nature of the solution allows and supports infrastructure growth. "Q-Suite Cloud services will benefit telephony service providers by doing away with capital costs and providing the flexibility of on-demand growth to their customers," says Gabe Bourque, CEO, Indosoft.