Insurance Connect Delivers Improved Customer Service to The General

By CIOReview | Saturday, January 9, 2016
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NEW YORK, NY: The General, an auto insurance company, announced that it has augmented its claims processing by deploying Insurance Connect, a single, fully scalable platform from Capgemini. The platform, which is a private cloud-based subscription offering for claims, policy and billing powered by Guidewire InsuranceSuite, will enabled The General to replace its existing legacy systems while simplifying and transforming the claims processes.

“Capgemini developed Insurance Connect to give insurers, like The General, a quick, flexible, and cost-effective solution to rapidly implement portfolio technology solutions to enable them to focus their resources on driving value for their customers and building their brands. Capabilities like big data, cloud, and digital will be in reach for all insurers with the Capgemini Insurance Connect solution,” said Mahendra Nambiar, VP, Capgemini Financial Services.

The platform allowed The General to improve its operational efficiencies and also equipped the company with flexibility to meet rising business demands. Moreover, the platform enhanced the customer experience with significant future proofing, in a short time and provided a secure, private cloud environment at a very affordable cost. Insurance Connect is designed by Capgemini for operations in specific market segments and is hosted on Amazon Web Services.

Insurance Connect leverages Guidewire InsuranceSuite and other services from Capgemini that include solution validation, implementation, deployment, maintenance, hosting and BPO, to provide end to end business capabilities. Capgemini is a provider of consulting, technology and outsourcing services with expertise in various industries that include public sector, utilities, financial services, consumer products, retail and telecoms.